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We deliver via Nova Poshta to branches, parcel lockers or by courier. Orders confirmed during working hours are dispatched the same day; other orders go out on the next working day. We work Monday to Friday, 10:00–17:00. Delivery time and cost depend on the destination and carrier rates.

Delivery to a branch or parcel locker within Ukraine is free for orders of UAH 5,000 or more after discounts when paid in full online. Collection is available in Kyiv. Express delivery within the city and international shipping are arranged separately.

Delivery details

Pay online by card via plata by mono or by bank transfer using the details provided by our manager.

Cash on delivery via Nova Poshta requires a UAH 200 advance payment. It counts towards your order total; you pay the balance on receipt. Cash-on-delivery fees and any delivery charges are paid separately at the carrier’s rates.

Payment details

If an item is not suitable, email [email protected] within 14 calendar days of receipt. Include your order number and the item you would like to exchange or return.

For a return of an item of satisfactory quality, keep it in saleable condition with its labels and proof of purchase. Send the parcel without cash on delivery; the exchange and return form is included in your order. Conditions may differ for certain categories. If you find a defect or an error in your order, let us know — we handle these requests separately.

Exchange and return details